Error: Cloud Access Is Not Compatible With This Os Architecture Error

I was looking to move my Unifi controller off of my RaspberryPi and onto my FreeNas machine but when I go to connect the controller to the cloud, I get a “There was an error registering credentials. Cloud access is not compatible with this OS architecture.”.

You are watching: Cloud access is not compatible with this os architecture

I thought that was odd so I installed Unifi on my Windows 10 desktop machine and got the same error there.

Google wasn't tremendously helpful in figuring out what the issue is as it doesn't appear to actually be related to the OS.

Ideas? Thoughts?

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level 1
· 3y
Install 64 bit java to fix

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level 2
Op · 3y

This fixed it on my Windows machine… I thought I had Java 64 installed on my Windows box but when I reinstalled Java 64, Unifi worked fine.

I know for a fact I have Java 64 installed on the Raspberry Pi Uniti so I am investigating that on my FreeNas install now.

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level 2
· 3y

thanks doood

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level 1
· 3y
EdgeRouter + UniFi + AirMax

What OS/browser/client are you using to connect to it?

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level 2
Op · 3y

Chrome to connect to the Unifi hosted on my Win10 machine, FreeNas machine (FreeBSD), and my Raspberry Pi.

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level 1
· 3y

Cloud access only works on 64bit operating systems. Maybe that's your problem.

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level 2
Op · 3y

Oddly the Raspberry Pi runs a 42 bit operating system on a 64 bit chip. I think the crux of the issue is that Java needs to be 64 bit as /u/lhassing pointed out above.

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level 1
Comment deleted by user · 3y
level 2
Op · 3y
I reinstalled Java 64 bit and that solved the issue on my Windows 10 machine.

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level 1
· 3y

I'm getting this error trying to run it on Arch Linux, using the jre8 package as the default Java runtime. I verified that it is the x86-64 architecture.

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level 2
· 3y

same for me :/archjre8 64bit

still the same error

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