” Cannot Continue Using The Application “, Cannot Continue Using Application

Sorry if this is the wrong sub to post this in. But I just got a PS4 on Black Friday (1TB slim) and when I put in Mortal Kombat XL it gives me this issue “Cannot continue using application. Make sure disc isn't damaged or dirty.”.

You are watching: Cannot continue using the application

The disc looks perfect, no scratches or dirt or anything. Sometimes the game works for a few minutes then I get this error. Sometimes I get the error right away. I also try to eject the disc and it doesn't eject after I get this error. I have to turn the PS4 off and back on and then I can eject it.

My COD WW2 works fine so far so I don't think it's a system issue. But I did some digging online and others have had the same issue and they all said it's likely the system and the PS4's laser may be going bad.. but as I said it's a new system, just bought it last week.

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Anyone know what's going on? Should I return the game and try a different copy (I got it pre owned from Game Stop).

Any help is appreciated, thanks!

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level 1
· 4y
Preowned game? Probably the issue. Exchange it and see how it goes.

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level 2
Op · 4y

Yeah it's pre owned, but no scratches or anything like that on the disc. Looks brand new, could there still be an issue with it?

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level 1
· 3y
a bit late to the party, but have you figured out what the problem was? I'm having this same problem with TLoU remastered and Batman AK

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level 2
Op · 3y

It was an issue with the game. I returned it for a different copy and it worked fine.

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